Just had our first annual plumbing, electrical and semi-annual HVAC inspections with Steven D, Daniel M and Ethan D from OnTime Service of Hoover. All of these services are included in the HVAC maintenance plan we purchased from OnTime recently. We looked at 21 different companies that provide these kinds of services and OnTime came out on top. They have a great rating (4.9) and the largest number of ratings by far (8800+). We felt confident in selecting them for the maintenance plan. Steven, Daniel and Ethan were all very courteous to both my wife and me, and were respectful of our home. They thoroughly inspected and tested the plumbing, electrical and HVAC systems in our home and explained what they checked and the results. They even suggested a couple of optional upgrades for us to consider. New filters are included in the semi-annual HVAC check up.
Our home is only 1 1/2 years old, so we weren't expecting any problems. However, we wanted to be sure to not have any surprises pop up in the future. We highly recommend OnTime Service for their HVAC maintenance plan.
CRTxBludog13
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May 04, 2026
On Time Service is a terrible company that caused severe damage to my home when I hired them for two simple plumbing jobs in my upstairs bathrooms. The diverter stopped working, so the shower no longer functioned in the tub, and I needed a new faucet installed. They charged me nearly $1200 for these two repairs! I later discovered they had installed the diverter incorrectly, and the faulty installation caused a leak that led to the ceiling below the tub collapsing and extensive water damage to my home. They sent a new technician to fix the leak and a company to remediate the water damage. I was told the issue was resolved, but they needed to return to replace the jiggly knobs they had installed on the tub. I explicitly asked the technician if it was okay to use the shower, and he said yes. Early the next morning, I went to take a shower before church, and the knobs flew off, causing water to spray at full force for over two hours. I reached the answering service, who rudely told me I needed to shut off the water at the street because no one was available to help with the flooding from the second-floor bathroom. I was unable to turn off the water myself, and after hours of flooding, a friend drove to my house and was able to stop it. Nearly two years later, On Time Service has not paid a single cent toward the damages they caused. The company they sent to remove the water-damaged materials did not properly remediate the affected areas, and mold and fungus are now present in the AC unit and many parts of my house. I recently had an alarming air quality test showing very high levels of mold and fungus we breathe in daily, along with inspections by a hygienist and forensic engineer. On Time Service promised to repair all damages and replace my personal belongings damaged by their faulty installation of the diverter, but they have not done anything. I have given them every chance to do the right thing and honor their verbal promises made immediately after these devastating events. I lost my husband several years ago in a terrible accident, and this was our home where we raised our children and lived as a loving family. His death changed our lives forever, and it's been the hardest experience I've ever faced. On Time Service knows the devastation his loss caused us, but they have done nothing to repair what they damaged. Their decisions continue to impact our lives negatively. They admit they are 100% at fault, yet they have done nothing to fix it. I advise you to find another company instead of On Time Service because they do not stand behind their work, nor can their word be trusted. Also, they do not have a rider on their insurance policy covering mold remediation, and it seems this should be an essential part of any plumbing company's insurance. Just saying… I wish I knew then what I know now!!!
Coy Fredd
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May 15, 2026
Daniel replaced and installed a new shower exhaust fan and replaced a light fixture with a new ceiling fan/light. A week prior, I called an electrician someone recommended and they kept putting me off. When he finally ghosted me again I called Ontime Service. They came out the same day but couldn’t complete the job that day. However, Daniel said he could finish a lot faster if he brought help. He came back the next day as promised and completed the job. Daniel and Bray did a
great job and I would recommend Ontime and use them again.
Alan Gruman
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August 19, 2026
Daniel was fantastic -very thorough and pleasant - initially here for some GFCI wiring.
I half heartedly asked him if he replaced attic fans - we have one in the very top of an extremely high roof (the last electrician essentially told me not to call him again & another just refused). He took it on however, working for 3 to 4 hours using an 18-20 foot ladder in an attic in a heatwave with outside temperature in the high 90s, probably in excess of 120 degrees in the attic. I was truly impressed, but also felt rather sorry for him.
Great experience overall
Shay P
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August 04, 2026
On-Time Service is really the best on-time service. After dealing with my warranty company and over 6 different HVAC companies for over a month, Mr. Mike Mack came and diagnosed my AC Furnace problem, ordered parts, and had me up and running in no time. He was knowledgeable with his work and kept me informed throughout the process. Thank you for a job well done.
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2668 Old Rocky Ridge Rd, Hoover, AL 35216, USA
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Just had our first annual plumbing, electrical and semi-annual HVAC inspections with Steven D, Daniel M and Ethan D from OnTime Service of Hoover. All of these services are included in the HVAC maintenance plan we purchased from OnTime recently. We looked at 21 different companies that provide these kinds of services and OnTime came out on top. They have a great rating (4.9) and the largest number of ratings by far (8800+). We felt confident in selecting them for the maintenance plan. Steven, Daniel and Ethan were all very courteous to both my wife and me, and were respectful of our home. They thoroughly inspected and tested the plumbing, electrical and HVAC systems in our home and explained what they checked and the results. They even suggested a couple of optional upgrades for us to consider. New filters are included in the semi-annual HVAC check up. Our home is only 1 1/2 years old, so we weren't expecting any problems. However, we wanted to be sure to not have any surprises pop up in the future. We highly recommend OnTime Service for their HVAC maintenance plan.
On Time Service is a terrible company that caused severe damage to my home when I hired them for two simple plumbing jobs in my upstairs bathrooms. The diverter stopped working, so the shower no longer functioned in the tub, and I needed a new faucet installed. They charged me nearly $1200 for these two repairs! I later discovered they had installed the diverter incorrectly, and the faulty installation caused a leak that led to the ceiling below the tub collapsing and extensive water damage to my home. They sent a new technician to fix the leak and a company to remediate the water damage. I was told the issue was resolved, but they needed to return to replace the jiggly knobs they had installed on the tub. I explicitly asked the technician if it was okay to use the shower, and he said yes. Early the next morning, I went to take a shower before church, and the knobs flew off, causing water to spray at full force for over two hours. I reached the answering service, who rudely told me I needed to shut off the water at the street because no one was available to help with the flooding from the second-floor bathroom. I was unable to turn off the water myself, and after hours of flooding, a friend drove to my house and was able to stop it. Nearly two years later, On Time Service has not paid a single cent toward the damages they caused. The company they sent to remove the water-damaged materials did not properly remediate the affected areas, and mold and fungus are now present in the AC unit and many parts of my house. I recently had an alarming air quality test showing very high levels of mold and fungus we breathe in daily, along with inspections by a hygienist and forensic engineer. On Time Service promised to repair all damages and replace my personal belongings damaged by their faulty installation of the diverter, but they have not done anything. I have given them every chance to do the right thing and honor their verbal promises made immediately after these devastating events. I lost my husband several years ago in a terrible accident, and this was our home where we raised our children and lived as a loving family. His death changed our lives forever, and it's been the hardest experience I've ever faced. On Time Service knows the devastation his loss caused us, but they have done nothing to repair what they damaged. Their decisions continue to impact our lives negatively. They admit they are 100% at fault, yet they have done nothing to fix it. I advise you to find another company instead of On Time Service because they do not stand behind their work, nor can their word be trusted. Also, they do not have a rider on their insurance policy covering mold remediation, and it seems this should be an essential part of any plumbing company's insurance. Just saying… I wish I knew then what I know now!!!
Daniel replaced and installed a new shower exhaust fan and replaced a light fixture with a new ceiling fan/light. A week prior, I called an electrician someone recommended and they kept putting me off. When he finally ghosted me again I called Ontime Service. They came out the same day but couldn’t complete the job that day. However, Daniel said he could finish a lot faster if he brought help. He came back the next day as promised and completed the job. Daniel and Bray did a great job and I would recommend Ontime and use them again.
Daniel was fantastic -very thorough and pleasant - initially here for some GFCI wiring. I half heartedly asked him if he replaced attic fans - we have one in the very top of an extremely high roof (the last electrician essentially told me not to call him again & another just refused). He took it on however, working for 3 to 4 hours using an 18-20 foot ladder in an attic in a heatwave with outside temperature in the high 90s, probably in excess of 120 degrees in the attic. I was truly impressed, but also felt rather sorry for him. Great experience overall
On-Time Service is really the best on-time service. After dealing with my warranty company and over 6 different HVAC companies for over a month, Mr. Mike Mack came and diagnosed my AC Furnace problem, ordered parts, and had me up and running in no time. He was knowledgeable with his work and kept me informed throughout the process. Thank you for a job well done.